Welcome to Engineer's Mart. These Terms and Conditions govern the use of our website, including all purchases, services, and interactions with our platform. By accessing or using our website, you acknowledge and agree to abide by these Terms. If you do not agree with any part of these Terms, please refrain from using the website.
We reserve the right to modify or update these Terms at any time. Any changes will be posted on this page, and it is your responsibility to review the Terms regularly for updates.
To make a purchase on Engineer's Mart, users must create an account. Account creation involves providing certain information such as your name, email address, phone number, and billing/shipping address. There are no specific restrictions on account creation other than the need for accurate and up-to-date information.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. If you notice any unauthorized activity or believe your account has been compromised, please contact us immediately.
All product prices listed on our website are exclusive of taxes, duties, and additional charges. These will be calculated and added to the total price at the time of checkout based on the applicable rates for your location.
We accept all types of payment methods, including credit/debit cards, UPI, net banking, and cash on delivery. However, we do not accept cryptocurrency as a payment method. You are responsible for ensuring the accuracy of your payment details.
All payments are processed in Indian Rupees (INR).
We offer shipping within India. Orders are typically processed and shipped within 24-48 hours. However, delivery times may vary based on product availability and location. We aim to deliver your products as quickly as possible, but occasional delays may occur.
Shipping charges are calculated based on the distance from our depot to your location, as well as the type of vehicle required for delivery. The shipping fees will be displayed at checkout before you complete your purchase.
Free shipping is available on a limited selection of products. The eligibility for free shipping will be clearly indicated on the product page or during checkout.
In rare cases, delivery might be delayed due to product unavailability, weather conditions, or other unforeseen circumstances. We will notify you of any significant delays.
We accept returns for products under certain conditions. If you receive a defective or damaged product, or if the product does not match your order, you may return it for a full refund or exchange. All returns must be initiated within *7 days* of receiving the product.
Items that have been used or are no longer in their original condition cannot be returned. If the product is defective due to manufacturing faults, we will accept the return and process a refund or exchange.
If the return is due to an error on our part (e.g., incorrect or defective items), we will bear the return shipping costs. If the return is due to a customer preference or other reasons, the customer is responsible for the return shipping fees.
Refunds will be processed within 7-10 business days after the returned item is received and inspected. The refund will be credited to the original payment method used for the purchase.
We collect personal and transaction data to provide you with the best possible experience, including order processing, customer support, and marketing purposes. The types of data we collect include:
Name, email address, phone number, billing/shipping addresses.
Payment details (credit card info, UPI ID, etc.) are processed securely by trusted payment gateways.
nformation on how you use the website, including IP address and browsing behavior, to improve our services.
We do not share your personal data with third parties unless required by law or necessary for the fulfillment of your orders (e.g., sharing shipping details with logistics partners).
We retain your data for as long as necessary to fulfill your order and provide you with services. You can request access to or deletion of your data by contacting our support team.
In the event of a dispute, we aim to resolve issues through amicable discussions. If this is not possible, the following steps will be taken:
We may use mediation or arbitration services to resolve disputes without going to court. This is often a quicker and more cost-effective method.
If the dispute cannot be resolved through mediation or arbitration, it will be settled in the courts of India. The applicable laws governing these Terms and Conditions are those of India.
Engineer’s Mart is not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our website, products, or services. Our total liability will be limited to the amount you paid for the product(s) in question.
We reserve the right to modify or update these Terms and Conditions at any time. The latest version will be posted on this page, and changes will be effective immediately upon posting.
These Terms and Conditions are governed by the laws of India. By using our website, you consent to the jurisdiction of Indian courts.
We reserve the right to suspend or terminate your account if we believe you have violated any of these Terms and Conditions.
