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SHIPPING POLICIES

What are the delivery charges?

Delivery charge varies with Delivery location .

Sellers incur relatively higher shipping costs on low value items. In such cases, charging a nominal delivery charge helps them offset logistics costs. Please check your registered email id for delivery charge once the product payment was completed at the website.

Why does the delivery date not correspond to the delivery timeline of X-Y business days?

It is possible that the Seller or our Logistics partners have a holiday between the day you placed your order and the date of delivery, which is based on the timelines shown on the product page. In this case, we add a day to the estimated date. Some logistics partners and Sellers do not work on Sundays and this is factored into the delivery dates.

What is the estimated delivery time?

Engineer’s Mart generally procure and ship the items within the time specifed on the product page. Business days exclude public holidays and Sundays.

Estimated delivery time depends on the following factors:

  • The type of product
  • Product’s availability
  • The destination to which you want the order shipped to and location of the Engineer’s Mart.

Are there any hidden costs (sales tax, octroi etc) on items sold by Sellers on Engineer’s Mart?

There are NO hidden charges when you make a purchase on Engineer’s Mart.List prices are fnal and all-inclusive. The price you see on the product page is exactly what you would pay.

Delivery charges are not hidden charges and are charged (if at all) extra depending on the order value.

What is the estimated delivery time?

You have probably noticed varying estimated delivery times for sellers of the product you are interested in. Delivery times are infuenced by product availability, geographic location of the Seller, your shipping destination and the logistics partner’s time-to-deliver in your location.

Seller does not/cannot ship to my area. Why?

If you haven’t provided your pin code until the checkout stage, the pincode in your shipping address will be used to check for serviceability.

Whether your location can be serviced or not depends on

  • Whether the Seller ships to your location
  • Legal restrictions, if any, in shipping particular products to your location
  • The availability of reliable Logistics partners in your location

At times Sellers prefer not to ship to certain locations. This is entirely at their discretion.

Is the COD option available on Engineer’s Mart?

Currently ,we are not accepting cash on delivery options.

I did not receive my order but got a delivery confrmation SMS/Email.

In case the product was not delivered and you received a delivery confrmation email/SMS, report the issue within 7 days to customer care from the date of delivery confrmation for the seller to investigate.

What do the different tags like "In Stock", "Available" mean?

‘In Stock’

For items listed as “In Stock”, will mention the delivery time based on your location pincode (usually 2-3 business days, 4-5 business days or 4-6 business days in areas where standard logistics service is available).

‘Available’

The Seller might not have the item in stock but can procure it when an order is placed for the item. The delivery time will depend on the estimated procurement time and the estimated shipping time to your location.

‘Preorder’ or ‘Forthcoming’

Such items are expected to be released soon and can be pre-booked for you. The item will be shipped to you on the day of its ofcial release launch and will reach you in 2 to 6 business days. The Pre Order duration varies from item to item. Once known, release time and date is mentioned. (Eg. 5th May, August 3rd week)

‘Out of Stock’

Currently, the item is not available for sale.

‘Back In Stock Soon’

The item is popular and is sold out. You can however ‘book’ an order for the product and it will be shipped according to the timelines mentioned by the Seller.

‘Temporarily Unavailable’

The product is currently out of stock and is not available for purchase. The product could be in stock soon. Use the ‘Notify Me’ feature to know when it is available for purchase.

‘Permanently Discontinued’

This product is no longer available because it is obsolete and/or its production has been discontinued.



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